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Frequently Asked Questions
This resource guide provides answers to many of the frequently asked questions on how to have the best experience with the library resources and services.
Look for the "UT Links" icon next to all citations in many popular databases and journals.
When you click the icon, a new window/tab will open:
displaying the full-text OR
where the full-text of an article might be available to you.
A link to search the Library's catalog will be displayed for all citations where a full-text option is not avaiable.
If no full-text or print resources are available, you will be able to request the article, chapter, or book from the Library's Interlibrary Loan system.
Off-campus access requires a current UTHSC faculty, staff or student NetID and password.
Trouble? Links not working?
Sometimes links to full-text sources will not work because of changes to web addresses, failures in DOI lookups, problems with citation information passed from one source to another, or a variety of other issues.
A slow Internet connection may interrupt the complete loading of the resources for a citation. If you encounter this, wait a few moments and reload the page.
Although most links will take you directly to the article, sometimes you will be taken to the journal's webpage because of limitations with linking to the article.
Citations for articles noted as "Epub ahead of print" will sometimes not route correctly through the Link Resolver.
There is sometimes a delay in the posting of recent articles shown as available through PubMed Central. If the article is not available through another source, use the Interlibrary Loan service to request it.
If you encounter an error message for a failure of a CrossRef DOI lookup, the CrossRef Guest Query can be used to find a match and link to the article you need. Any information from the citation can be entered, but a journal title or ISSN must be included for the DOI lookup to be successful.
If you are unable to access any articles or encounter any error messages, you can contact our Staff through the Library's home page or by e-mail at eservices@uthsc.edu.
Have a My NCBI account?
COMING SOON: You can have the Library's link resolver icons display in PubMed when you're signed in using My NCBI.
Once you log in, choose "NCBI Site Preferences,"
Under "PubMed Preferences" there is a link for "Outside Tool" (it will probably say "None Selected").
Once you click on this link, choose "University of Tennessee Health Science Center" and click save.
You've successfully added the link resolver to your My NCBI profile!
next to all citations in many popular databases and journals.