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Frequently Asked Questions

This resource guide provides answers to many of the frequently asked questions on how to have the best experience with the library resources and services.

Answers to How do I FAQs

Q: Why can't I access the resources at the other UT campus libraries?

A: Although the libraries in the UT system do jointly license many resources, vendor license and contractual agreements often prohibit remote access to library resources to anyone other than current faculty, staff, and students on a particular UT campus (restricted by UT NetID). Visit the University of Tennessee Library Council for more information. 

Q: How do I learn more about how to use the library's resources effectively?

A: Attend one of the Access Your Virtual Library workshops

Q: How do I access the library's resources remotely?

A: Log in to the library with your UTHSC NetID and password combination to access the library's resources remotely. 

Q: How do I get an electronic copy of an article that is in the library's print collection?

A: Upon request the library will scan and PDF the article to you. This service is free to all UTHSC affiliates. You will need to log in the library with your NetID and password to complete the request form

Q: How do I get an article the library doesn't have access to? 

A: You may request the article via InterLibrary Loan (ILL) and the library will get it for you from other libraries that have the article. This service is free to all UTHSC affiliates.

Q: How do I request a literature search?

A: This service is for faculty, staff, and residents. Fill out this Expert Literature Search Request Form. A librarian will contact you and conduct the search for you. If you are a student, you may request assistance with your search strategy and how to search by emailing the Library.

Q: How do I recommend that a journal title or other resource be added to the library collection? 

A: You can use the Collection Suggestion Form to send your recommendation to the library. You will need to sign in with your NetID and password to submit the form. Once the resource is added to the library collection you will receive an email. 

Q: How do I print from my computer in the Library?

A: The UTHSC ITS department has information on WEPA printing on their Student Printing and Computing Page. If you have trouble printing, please contact someone at the Information Desk. Check out the Library's Equipment page for more information on costs, printer locations, and instructions.

Q: How do I proceed if I lost the book I checked out from the library?

A: You must pay for the lost book plus a processing fee ($25).