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Frequently Asked Questions

This resource guide provides answers to many of the frequently asked questions on how to have the best experience with the library resources and services.

Answers to How do I FAQs

Q: Why can't I access the resources at the other UT campus libraries?

A: Although the libraries in the UT system do jointly license many resources, vendor license and contractual agreements often prohibit remote access to library resources to anyone other than current faculty, staff, and students on a particular UT campus (restricted by UT NET ID). Visit the University of Tennessee Library Council for more information. 

Q: How do I access the library's resources remotely?

A: From the library homepage, search the catalog or click the database links, login with your UTHSC NetID and password.

Q: How do I get an electronic copy of an article that is in the library's print collection?

A: Upon request, the library will scan and PDF the article to you. You will need to log in the library with your NetID and password and complete the request form

Q: How do I get an article the library doesn't have access to? 

A: You will have to request interlibrary loan and the library will get it for you from other libraries that have the article. The service is free for UTHSC users. 

Q: How do I request a literature search?

A: This service is for faculty, staff, and residents. Fill out the Expert Literature Search Request Form and a librarian will contact you and conduct the search for you. 

Q: How do I reserve a study carrel?

A: Come to the library one month in advance to put your name on the list. You have the first 5 days of the month to pick up your key to the room. 

Q: How do I recommend that a journal title or other resource be added to the library collection? 

A: You can use the Resource Suggestion Form to send your recommendation to the library. You will receive an email once the resource is added to the library collection. 

Q: How do I print from my computer in the Library?

A: The UTHSC ITS department has information on WEPA printing on their Student Printing and Computing Page. If you have trouble printing, please contact someone at the Information Desk. Check out the Library's Equipment page for more information on costs, printer locations, and instructions.

Q: How do I proceed if I lost the book I checked out from the library?

A: You must pay for the lost book plus a processing fee ($25).